Repair & Service Terms

1. Who we are

Mampi Technologies Ltd ("we", "us") provides computer repair, upgrades, security checks and remote support. Our technician carries photo ID, which you can check at mampitech.com/verify.

Mampi Technologies Ltd holds professional indemnity and public liability insurance.

2. Quotes and agreeing the work

• We give you a free quote before any work starts. Nothing is done without your agreement.
• If we find something unexpected, we stop and ask you before doing extra work or ordering parts.
• Some jobs need a diagnostic check first. If so, we tell you the fee in advance, and it is taken off the final bill if you go ahead with the repair.

3. Your right to cancel

• If we agree a job at your home, or by phone, email or message (for example remote support), the law gives you 14 days to cancel without giving a reason.
• If you want us to start within those 14 days, you must ask us to. If you then cancel, you pay only for the work already done. Once the job is fully finished at your request, the right to cancel ends.
• If you asked us to visit for an urgent repair, the cancellation right may not apply to that urgent work.
• Jobs agreed in person when you drop a device off with us are not covered by this 14-day right.
• To cancel, call or email us, or use the form at the bottom of this page.

4. Our work

• We carry out all work with reasonable care and skill, as the Consumer Rights Act 2015 requires.
• Guarantee: if the same fault comes back within 30 days because of our work, we'll put it right free of charge. This doesn't affect your legal rights.
• Parts we supply are covered by the manufacturer's warranty. We'll help you with any claim.

5. Your data and backups

• Please back up anything important before handing over a device, unless backing up is part of the job you've asked for (for example a Windows reinstall with backup).
• Failing hardware can lose data without warning. We take reasonable care, but we can't be responsible for data lost because of a fault that already existed, such as a dying hard drive.
• We only look at your files when the job needs it, and we never share them.
• Any copy of your data we make for the job is deleted within 14 days of the job being finished, unless you ask us to keep it longer. See our Privacy Notice for Repair Customers for more.

6. Remote support

• You contact us first. We never cold-call.
• We only connect with your permission, you can see everything we do, and you can end the session at any time.
• We never ask for your banking details or passwords, and remote access is removed when we finish.

7. Software and licences

• We only install software you have a valid licence for, or free software you approve.
• You confirm that you own the device, or have the owner's permission for us to work on it. We may ask for proof of ownership, for example when a device is locked.

8. Payment

• Payment is due when the work is finished, by bank transfer, card or cash.
• Parts we order specially for you may need to be paid for upfront. We'll always tell you first and give you a receipt.

9. Collecting your device

• We'll tell you when your device is ready.
• If it isn't collected, we'll send written reminders. If it's still uncollected 90 days after our written notice, we may sell or recycle it, as the law allows, to cover any money owed. We always securely wipe the data first.

10. Things we can't help with

• We won't work on devices we believe are stolen, or help anyone get into a device or account that isn't theirs.
• If we find material that is illegal, we may be required to report it to the police, and we will.

11. If something goes wrong

• Tell us as soon as possible and we'll put it right where we can. Under the Consumer Rights Act 2015 you can ask us to redo the work, or in some cases ask for a price reduction.
• Nothing in these terms limits our liability where the law doesn't allow it, including for death or personal injury caused by our negligence.
• We aren't responsible for losses we couldn't reasonably have foreseen, or for business losses when our services are provided to you as a home customer.

12. Complaints

Please contact us first on 07435 935395 or support@mampitech.com. We aim to reply within 5 working days. If we can't sort it out, Citizens Advice can help: citizensadvice.org.uk.

13. Law

These terms are governed by the law of England and Wales. Your statutory rights are not affected.